/
Carrier/MGA/Corporation Profile
Carrier/MGA/Corporation Profile
- sekou.coulibaly (Deactivated)
- Chantel Munroe
Owned by sekou.coulibaly (Deactivated)
Last updated: Oct 10, 2024 by Chantel Munroe
Priority assessed by the APEXA Governance Board in March 2022
| Key | Operational categorization | Business Need (What is missing or needs improvement?) | Business Value (how does this enhancement help you?) | APEXA partner | Priority |
|---|---|---|---|---|---|
| SD-9014 | Corporation Profile - Corporate Documents - Validation Issues | The corporation's business number is a unique 9-digit number that is the standard identifier for businesses in Canada. On APEXA, companies will be required to provide their 9-digit business number when they register. But some carriers also ask corporations for their CRA account number, which consists of 15 digits - two letters and four numbers attached to the business number. In this case, MGAs will have to manually add the CRA account number into the contract, as the system does not allow corporations to add it into their profile. | Carriers are asking for this outside of APEXA, so I am not sure why it cannot be asked within APEXA. Sun Life and Equitable Life MUST have it. So they are building additional questions for it. Seems like a duplication that doesn't need to be there if 9 digits were changed to 15 as a requirement. | Barrington Wealth Partners Inc. | MEDIUM |
| SD-14793 | Corporation Profile - Dashboard | As part of the Enhancements 2021, the Corporation Profile dashboard was meant to be upgraded with a more user-friendly design. But it has been removed from the scope due to limited resources. | Better user experience. Corporations should require less assistance to perform actions on the system. | MEDIUM | |
| SD-28917 | Corporation Profile - Notification | To inform the user that an action is required, the system sends a variety of notifications. But some notifications have very little information. For example, the license renewal notification does not mention the name of the province, nor the name of the advisor or corporation. Similarly, the notification of contract comments does not mention the name of the bottom party and the carrier. | Better experience for Advisors & Partners. To make the notifications more useful as no one is using them now. Advisors keep asking if they can turn off notification since there's no useful information contained in them. | PPI | MEDIUM |
| SD-22754 | Corporation Profile - Notification | The system sends notifications to corporations and advisors when there is an update to their contracts for example. However, the user may receive hundreds of emails at a time because the corporation is involved in multiple contracts. There is no option for users to opt-in or opt-out for specific notifications to reduce the noise. | Some of our corporations have different people handling contracting for the sub-brokers. When a notification is sent, it is sent to everyone. Some shareholders don't need these notifications and it creates frustration with them. This is not helping us encouraging them to use the platform when 5 person receive the same 15 notifications per day. | Desjardins Sécurité financière / Desjardins Financial Security | MEDIUM |
| SD-11853 | Corporation Profile - Other | We have some large AGAs who have quite a number of advisors below them. These AGAs are set up as corporations on APEXA. They have inquired as to whether there was a way to improve the Advisor menu, so that they can see their advisors by sales codes. | It helps make the search for advisor and code info more streamlined for corporations and agas. | IDC | MEDIUM |
| SD-940 | Corporation Profile - Other | When partners review a corporation's profile on APEXA, they may need to contact the corporation outside the system. But the corporation's email address is not displayed on the profile. | Comments from Nov 1st 2017 Ops meeting: Keep: All parties agree This will facilitate the screening process for corporations. | MEDIUM | |
| SD-855 | Corporation Profile - Users/Roles | Partners can mark an advisor as VIP on APEXA, if they want to prevent employees from accessing the profiles of certain advisors. However, there is no option to further restrict the view of some sections that may be confidential. | Comments from Nov 1st 2017 Ops meeting: IDC has requested that we expand the Role definitions to grant them the ability to suppress a portion of the VIP advisory profiles. Currently, any user with access to view VIP can view the entire VIP profile. They would like to have the ability to hide the criminal and credit history in some instances. Users would be able to view the rest of the profile, but would not be able to see this information. Keep: All parties agree | MEDIUM | |
| SD-24917 | Corporation Profile - Monitoring | APEXA staff will conduct daily reviews of various regulatory sites (CIRDA, IIROC, MFDA), and enter any Disciplinary Actions that have been published against individuals or organizations. These entries will be made available to all APEXA Partner Organizations. But the list of regulatory sites is missing the Ontario Securities Commission (OSC). | Helps with background. compliance checks with Advisors. | Bridgeforce Financial Group Inc. | MEDIUM |
| SD-29175 | Corporation Profile - Monitoring | APEXA staff will conduct daily reviews of various regulatory sites (CIRDA, IIROC, MFDA), and enter any Disciplinary Actions that have been published against individuals or organizations. These entries will be made available to all APEXA Partner Organizations. But the list of regulatory sites is missing the Canadian Securities Administrators (CSA). | Adding CSA to the current list of disciplinary actions/hearing would give us a more holistic view into an advisors suitability. | Bridgeforce Financial Group Inc. | MEDIUM |
| SD-30271 | Corporation Profile - Shareholders | Corporations should update their profile on APEXA if there is a change in shareholders. But there is no trigger or other feature available to notify the carrier and MGA of these changes. | When there is a shareholder change for a corporation, we need to make the change in our system and we need to perform our due diligence on any new shareholder. In Apexa, the corporation can make the change and we would not know. Also, our systems would be out of sync with the information in Apexa. I'm not able to chose a priority. I would rate it medium. | Sun Life | MEDIUM |
| SD-28395 | Corporation Profile - Users/Roles | To create a User role, you need to select the permissions by checking the boxes. The problem is that the checkbox also gets ticked when you click on the text by mistake. | Easier access management, fewer errors, time savings, less risk of cross-information between roles, compliance. | Industrial Alliance | LOW |
| SD-3753 | Corporation Profile - Users/Roles | In their APEXA profile, partners can view and extract the list of users/employees they have in the system. But the view and export is different between the Active and the Pending user tabs. | This will allow for a standardized look and feel in the system | Canada Life | LOW |
| SD-22610 | Corporation Profile - Other | Partners can pull their billing report from their profile. But the advisor name is not available in the consolidated export. It is available in the monthly reports only. | Makes it easier for end users to figure things out., It will help facilitate the invoicing process. | Bridgeforce Financial Group Inc. | LOW |
| SD-28005 | Corporation Profile - Other | For organizations using internal branch codes, it would be helpful to have this code added to the billing report spreadsheet. | reconcile the monthly invoices | Bridgeforce Financial Group Inc. | LOW |
| SD-28396 | Corporation Profile - Users/Roles | To create a new user role for an employee, all boxes are checked by default. There is no option to duplicate a similar role, for example. | Time savings, fewer errors, compliance | Industrial Alliance | LOW |
Pending review by the APEXA Governance Board
| Key | Operational categorization | Business Need (What is missing or needs improvement?) | Business Value (how does this enhancement help you?) | APEXA partner | Priority |
|---|---|---|---|---|---|
| SD-30565 | Corporation Profile - Users/Roles | For reasons of confidentiality, some insurers and MGAs have to restrict the ability to download documents to their users in their systems. Currently, this is not possible in APEXA. | Compliance, security, access to information | Industrial Alliance | None |
| Corporation Profile - Users/Roles | Any company present on APEXA can create a new user account for its employee. The user will receive an invitation from APEXA to create their Employee profile. The process is a little different when the user is already on APEXA, but no instructions are provided to these users on the steps to follow to link their existing profile to this employee invitation. | Better user experience. | Desjardins Sécurité financière / Desjardins Financial Security | None | |
| Corporation Profile -Users/Roles | Currently on APEXA, billable organizations can only grant the below options to their employees: 1. Permission to view VIP Advisor profiles (including credit and backcheck information) | Currently, if a user is excluded access to VIP advisors, they are not able to access the entire profile leaving for the VIP contracts to be worked on strictly by Manager/Director. | PPI | None | |
Corporation Profile - Users/Roles | Currently on APEXA, when adding users/ employees to organization profiles, users are unable to detect if a user is already existing or has been deactivated, and they proceed to add this same user. If a user is attempting to add an employee with the same email that was previously deactivated, APEXA should notify them that this employee exists, but has been deactivated, then the officer will be redirected to reactivate the employee account. | If a warning/error message is being added when we are sending an invitation to an existing user, this will reduce: | Industrial Alliance | None | |
| SD-30355 | Corporation Profile - Notification | In APEXA, the system notifies all employees when a comment has been added to a contract. But the comment does not appear in the notification. This forces the employee to log in and open the contract to see the comment. | Saves time for the person who receives a lot of e-mails. Sort out which comments need to be prioritized. | Desjardins Sécurité financière / Desjardins Financial Security | None |
| SD-39214 | Corporation Profile - Corporate Documents - Validation Issues | In APEXA, when the company name is incorrect on the certificate of incorporation, the validation team will reject the certificate of incorporation. But when the company corrects the name in APEXA, the certificate of incorporation remains in "rejected" status, as it is not automatically resubmitted for validation. The company is forced to manually submit the same certificate. | Companies don't know that they have to resubmit the certificate (which is the same document). This step is not indicated anywhere. The error message tells them to change the name on the profile to match that on the license. They do so, but the certificate of incorporation remains rejected.... which results in calls to APEXA, and/or to the insurer /AG, who must accompany the companies for this additional step. | Desjardins Sécurité financière / Desjardins Financial Security | None |
Advisor Profile -Shareholder | Currently on APEXA, the two options below are displayed if an Advisor/ Shareholder declares that they do not have a licence: Yes I have a license and I am adding it now No I ask for a sponsorship and I will add it later, As Many shareholders with over 20% ownership do not have an insurance license and none of the choices offered apply to them, the client has requested for a third option to be added to the options to indicate that the user is only a Shareholder does not require a licence | Many shareholders over 20% don't have an insurance license, and none of the options on offer apply to them. They're wondering. I tell them to check that they're applying for a sponsorship and that they'll get their license later, but it doesn't make any sense and brings negative comments about Apexa. | Desjardins | None | |
Corporation Profile -Shareholders | When Corporation A is owned by Corporation/Company B, it would give clients the ability to fully screen the shareholders of Corporation B without workarounds. | When Corporation A is owned by Corporation/Company B, it would give clients the ability to fully screen the shareholders of Corporation B without workarounds. | Manulife | None | |
Corporation Profile - Other | This is an enhancement request that was raised during an Ops Cttee meeting. On corporate profile details page, need to add Crown Corporation to the list under the Corporation type field. This type will still require corporation documents and an update to the corporate documents pop-up tip. Include "Copy of legislation for Crown Corporation".
Crown corporations do NOT have shareholders (owners). | Some carriers work with crown corporations and we do not have a corp type for that. | Apexa | None | |
| 61402 | Corporation Profile -Other | As requested. Would it be possible to add the advisor code in this area when searching advisors contracted by a corporation?The information is available on the screen, but it requires that clients expand all contracted advisor records in order to identify the contract code associated with that advisor. It would be more efficient to display the code in the list view so they are not required to expand each record | Sun Life | None | |
| SD-36985 | Corporation Profile - Other | Currently on APEXA, only billable organizations can see the status of a contract and the current party with the contract. Non billable corporations can only view the status of the contract but cannot view the current party. This enhancement request will enable non billable clients to be able to also view the current party of their contracts. | Saves time and effort required when viewing contracts as a non- billable organization - especially for AGA's that have a lot of contracts to review. | OM Financial | None |
Advisor/Sub Corp Invites for Advisor under AGA or Corp | Currently on APEXA, when billable organizations invites a MAC or SAC, a 2 party MCA> Corporation contract is automatically created. The client has requested for a 2 party contract to also be created when an Advisor, AGA and Subcorp is invited | As an MGA, that has extremely few direct contracts, we have been force to offload the task of inviting advisors to the AGA or Corp. We need the ability for us, as the MGA, to invite advisors or sub corp and attached them to the AGA/corp through the invite. The less I have to download onto the corp the better as it is generally not done correctly. | Barrington Wealth Partners Inc. | None |
, multiple selections available,
Related content
Contracts
Contracts
More like this
Advisor Profile
Advisor Profile
More like this
Getting Started (Client Organizations)
Getting Started (Client Organizations)
More like this
APEXA Clients
APEXA Clients
More like this
Login/Registration
Login/Registration
More like this
Performance/Availability
Performance/Availability
More like this